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Speaker Asylum General speaker questions for audio and home theater. |
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Speaker Asylum General speaker questions for audio and home theater. |
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In Reply to: dealer responds... posted by MarkDA on April 22, 2007 at 09:55:59:
Before everyone goes patting the dealer on the back, let's take a closer look at his story. On the one hand, he says "we regularly accommodate customers with 9-5 jobs etc.," but on the other hand, he tacitly concedes he's not about to do anything outside his regular business hours or on Saturdays. Since I don't take the dealer to be offering a Sunday visit, there appears to be a logical disconnect in his position. (It may well be a sound business decision for "all employees to be in the store" on Saturdays to help with sales, but let's not sugar-coat the negative impact it may -- and in this instance, apparently does -- have on people who need help with equipment they've already bought and who have demanding enough jobs that they can afford to buy expensive things like Wilson speakers.)Yes, the dealer's tone is more measured than the irate customer's. And yes, his position has the patina of reasonableness. But when you get by all the platitudes of "being totally customer-service driven" and wanting "to have a dialogue" to "set something up," what is he really offering? Only another service call during his "normal service hours window" as far as I can see -- which he already knows is unworkable.
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Follow Ups
- Well, wait a minute... - Cleop 20:59:06 04/23/07 (3)
- I tried to audition something in their store a few years ago... - bhvf 07:33:09 04/27/07 (0)
- Re: The dealer's after sales service is very poor! - theaudiohobby 03:18:03 04/25/07 (0)
- "Yes, the dealer's tone is more measured than the irate customer's." - Markw* 06:05:44 04/24/07 (0)
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