In Reply to: My Personal Worst Experience in Hi-End posted by DevilDawgMom on April 21, 2007 at 23:39:57:
The manufacturer offered for you to contact them if the dealer does not resolve the problem. The dealer has not resolved the problem. I don't know how many vacation days you are allowed a year, but the average American gets 10 days per year (pretty sad, actually) and would have utilized 30% of your alloted annual leave to allow the dealer to fix the problem at this point. I think you have allowed the dealer more than enough slack.I'm not suggesting that you voice your dissatisfaction with the dealer (scream, yell, wear protest signs while walking in front of the store) or discontinue doing business with the dealer. That is another question and decision you have to personally make. But, the facts as you've laid out are that your speaker has broken, you contacted the manufacturer, they asked you to give the dealer a chance to fix it, and they asked you to contact them again if the dealer does not fix it. The dealer has not fixed it. Contact the manufacturer as instructed.
This post is made possible by the generous support of people like you and our sponsors:
Follow Ups
- Contact the manufacturer - hartwerger 06:42:36 04/22/07 (0)