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Speaker Asylum General speaker questions for audio and home theater. |
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Speaker Asylum General speaker questions for audio and home theater. |
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In Reply to: dealer responds... posted by MarkDA on April 22, 2007 at 09:55:59:
Hi Mark:Thank you for your response. Since I do not deal with you on 99% of my transactions (as you know, I deal with Gary) and only have had a few conversations with you during my 7-year relationship with Audio Concepts, I am curious if you are aware of my side of the issues.
First, it is a fact that Audio Concepts (Gary or Byron) has cancelled appointments late (by email only) or failed to meet for an arranged appointment time. The most recent incident occurred in early December 2006. On 12/05/06 at 9:52 a.m., I received an email from Gary stating that Byron would be at my home on the morning of 12/07/06. On 12/06, I called AC and confirmed the appointment. During the evening of 12/6/06, Gary emailed me (5:11 p.m.) and stated that he should have checked with Byron and not just the schedule regarding tomorrow's (12/07) appointments. He stated that both he and Byron had appointments. Gary did not call me on my cell phone and discuss this with me or call and leave a voicemail. I was traveling on businesss during 12/06, and did not return home until late. When Byron failed to show for our morning appointment on 12/07/06, I checked my cell phone to see if I had missed a call from Gary or Byron that morning. I do not have any other telephone #s (Gary's cell, etc) to contact. I then (12/07) checked email and saw Gary's email from the prior evening. This was an inconvenience which could have been resolved by a telephone/voicemail from Gary the day prior. I would be happy to discuss the other 2 occasions; I have documentation to support these occurrences.
Second, I did not cancel two established appointments with Gary. On 04/17 at 8:44 p.m., I emailed Gary about the issue with the Wilson speakers. On 04/18 at 11:56 a.m., I emailed Gary, notifying him of a variety of windows of time that I was available, and that I wanted to coordinate with the schedule of a friend to be in attendance (someone who is more knowledgeable than myself about high-end speakers). My next opportunity to check email occurred when I returned home from work at 7:30 p.m. I then discovered that Gary had responded by email (1:10 p.m.), stating: "Mary, I'll be by tomorrow before 9:30 a.m". I responded by email to Gary immediately (7:47 p.m.) that my friend was unavailable to join us at that time, and provided an additional option for the appointment. Mark, if Gary had called me during store hours to discuss the appointment or left me a voicemail regarding his availability, I would have notified Gary during store hours that my friend was unavailable. When I didn't hear from him by telephone on 04/18, I assumed that he had not received my email or that he had not been able to finalize his availability. But, we did not have an established appointment. The only confirmed appointment that we did have, I did cancel with notice to AC because my time off from work was not approved by my employer.
Gary called me 3 times last week (one was a response to my email of 04/17), I was unable to return the calls but I did send timely email responses to each. In the past, Gary has encouraged me to send emails (when possible) because he is difficult at times to reach during normal business hours (away for installations, tied up with customers, etc). If this is no longer the best way to communicate with him or you, and it sounds like it no longer is, then I will call instead.
I have a heavy travel schedule this week but will call you on Tuesday when your business reopens for the work week. I look forward to the resolution of the speaker issue, and appreciate your personal involvement and willingness to resolve this situation in a timely manner.
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Follow Ups
- A Customer Responds... - DevilDawgMom 09:55:44 04/23/07 (1)
- This has been going on since December?? - hartwerger 13:14:14 04/24/07 (0)
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