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An Update and Praise for Wilson

Posted by DevilDawgMom (A) on April 23, 2007 at 07:59:18

In Reply to: Just curious... posted by kuma on April 22, 2007 at 14:43:33:

Hi Kuma,

It is indeed the speaker. I connected another pair of speakers, and they operated perfectly. When I spoke with Wilson, they suggested that I connect the left speaker to the right speaker channel and see if this corrected the problem (the problem would then indicate issues with the amp). I did so and the speaker's issue was reproduced.

Thus far, I have nothing but praise for Wilson Audio. The Wilson Audio representative I spoke with was professional, courteous, sympathetic and genuinely concerned about this issue. We discussed the 7" driver's erratic performance (working/not working) prior to it stopping performance altogether. He offered possible causes of the issue, stating it could be a resistor (a fairly simple repair), or the driver (not as simple of a repair as the resistor). The Wilson representative stated that he also owned a pair of Wilson Audio Sophia Series II speakers and would have been disappointed as well if he had experienced problems within the first 6 months of ownership. I did receive a voicemail from my dealer stating that they were ordering a resistor, and would begin there in diagnosing the problem.

To clarify my original post, my primary complaints are: (1) My local dealers reluctance to accomodate my work schedule in order to provide diagnosis and repair services; (2) Having an issue with such an expensive speaker this early in ownership; and (3) A concern whether the dealer can repair correctly (based on prior history), and return the speaker to its originally intended specs and performance. As you are aware, Wilson Audio manufactures these speakers to precise design, build, and performance. Personally, my preference would be that the speaker is repaired at the manufacturer to ensure it is returned to its originally-intended design, spec and performance. If I lived in Utah, I would insist upon it. However, shipping these beasts presents a whole new set of issues.

The other dealers I work with (one local, one in a city about 3 hours away) have always been great in accomodating my work schedule. They have provided demos, equipment setup, and return visits for optimizing/tweaking the equipment during the early morning hours, at/after 5:00 p.m., or on Saturdays. Going forward, I will ensure that the dealers I work with can accomodate my work schedule; this is critical because it is difficult for me to take off work, particularly during certain times of the year (spring/summer).

Thank you for your input,
DDM

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