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My Personal Worst Experience in Hi-End

Feel free to say "I told you so" but just realize I have been kicking myself more than you all will ever realize. And, to think, I was considering purchasing the Watt Puppy 8's in Q4 2007. Unless this situation immediately improves with either the dealer or the manufacturer, that will NEVER occur.

The 7" driver of the left speaker in my VERY expensive speakers went out without notice. The speakers had been operating eratically for a few weeks, and then without notice, the 7" driver on the left speaker went out. And, when I say "went out", I mean there is nothing there. My hat is off to my contact at Wilson Audio who has been receptive so far, by stating, "Let me know if your local dealer does not resolve this issue and I will be all over them." The problem is my local dealer is very difficult to deal with. I work full-time, and they will not accomodate my time frames for diagnosing the speaker issue (which is evident that it is the 7" driver). The dealer wants to visit me no earlier than 9:30 a.m. in the morning on select days (Tuesday - Friday) or later in the morning. I have to be at work by 8:00 a.m., and cannot return home until after 5:00 p.m. I have requested Saturday accomodation and they refuse, although this is a normal business day for them. For other accomodations, I must take a day of vacation, and this dealer has stood me up on three occasions (3 vacations days to waste).

How would you handle? Check my profile for the specific spaker manufacturer.

Thank you,
DDM

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Topic - My Personal Worst Experience in Hi-End - DevilDawgMom 23:39:57 04/21/07 (49)
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