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In Reply to: RE: Let 's guess what transpired posted by Stale on March 31, 2012 at 15:16:03
Interesting reply: The culprit in this ongoing saga is a Simon Matharu director of NSS Ltd who are the service Agents for Electrocompaniet and he is or was a director of Electrocompaniet Distribution Ltd distributors of Electrocompaniet in the UK both companies operate from same premises. I paid NSS Ltd for the amplifier and it was sent to me from Germany where Electrocompaniet have a distribution centre. After the amplifier shut down I phoned NSS Ltd and was told by their sole employee to bring it back. As I was rejecting this unreliable amplifier I notified NSS Ltd by recorded delivery mail. I took the amplifier back to NSS Ltd premises where it was taken out of my car by the sole employee and placed on a table in the reception area. Simon as he is generally known appeared and said he could not give a refund as the amplifier had been especially ordered for me, this amp. is part of the current range sold in the UK. After a period of comparative silence he incredibly would not respond so I walked out leaving the amplifier behind saying that he would hear from my solicitors. I did report this affair to the Police and despite being given a Crime Ref No. they did nothing later saying it was a civil matter. I also initiated a Court Claim and obtained Judgment by default. However this was set aside after NSS Ltd said that they had not received any communication from the Court or my self. The case resumes in July the earliest hearing date available.
Edits: 04/01/12Follow Ups:
The thing is with hiend low volume hifi The chances of getting a dud laid off on you is always high. And once they have laid it off. They don't plan on taking it back with out a fight. EC is totally responsible for any of their dealers and should refund as soon as you show evidence of payment.
Case in point once Bert Dopenberg had a crook agent in Australia that basically took my money and kept it and left town. On telling him and showing a receipt he immediately sent me my Oris horn from Europe(massive expense to him) to me no greif what so ever. More then I can say for Conrad Johnson for eg. I had a similar experience to you.
So perhaps its a good idea to buy from suppliers that are well known in the industry and here in the future. Shame you cant sue EC their dealer, their liability. Deeper pockets.BTW I heard a top of the range ec demo set up once and it was Dark and horrible.Old fassion hi feedback SS. Nice look, image and thats it.
Dont give up on EC go to the top and ring them. Tell them you will open a "how EC ripped me off website" Good luck.
In England under the Sale of Goods Act you can only sue the immediate supplier NSS Ltd not the manufacturer. I have exchanged many emails with the MD Mikal the top as you put it and he supports his service agent. As for putting the info on the web I see that it is already there includes all the info from my Audio Asylum posts. ,I do not know how this happens. Thanks for your support. Only approx 6 weeks before we go back to Court, it has already cost me over £500 in Court fees due to delaying tactics by NSS Ltd which I will get probably get back if I win my case.
Edits: 06/05/12 06/08/12
I said I would advise all of the outcome. I do not want to malign Electrocompaniet as the EC1-MK5 is a very good sounding amplifier if you can live with the too bright blue power light which also flashes on & off in stand by mode. Unfortunately I have lost my Court Claim against NSS Ltd. With hindsight I should have let them repair it rather than insisting on an outright rejection as I am entitled to under UK Consumer law due to complete failure during first 10 days. As a long retired Hi-Fi manufacturer I was able to buy the amplifier at Trade price and could probably have sold it on. NSS Ltd have got my amplifier which they deny and as I have no receipt my claim was dismissed, however no order was made against me for costs.There has been a very long Court battle lasting approx I year due to IMO delaying tactics by NSS Ltd .They say they were unaware the amplifier had failed despite my informing them by recorded delivery mail & email. I originally obtained Judgement by Default but this was set aside because NSS Ltd claimed they had not received Court papers. At the first hearing the Judge said the service agent was not credible and Judge's last words to him before we left Court were you have the amplifier & the money. I immediately made application for a new hearing that has taken 5 months to come to Court., unfortunately a different Judge dismissed my case,when I protested because of the previous Judges comments she said nothing had been written down. So I have lost the amplifier which cost £1740 plus £500 in Court fees for being stupid enough to have left the amplifier at the service agents premises without getting a receipt.
Edits: 07/30/12 07/30/12 07/30/12
Something else you should all know about this company's products. My friend who's worked for decades as repair tech for the Australian importer of EC tells me that since being taken over by the new owners the number of faulty amps/CD players etc being returned has escalated dramatically . His employer was considering dropping the line last time I heard.
Edits: 07/30/12 07/30/12
All the above reminds me of something I really hate about the audioporn press. How often do we ready anything about the reliability of particular brands over time in their pages?
OK, we know they have to protect their advertising revenue but it still annoys me. I'm lucky in that a close friend works as an audio tech and has saved me making a lot of expensive and painful mistakes.
It's one reason many audio retailers don't want you to communicate directly with their technicians before putting your money down..
Edits: 07/30/12
But, still not completely clear. I am afraid you may have problem getting your money, although I hope you get back your amps in working condition.
I doubt that they have legal obligation to replace equipment that failed. They have to repair it. Only if it would have repeatedly broke or shortly after the first repair you would have a case.
It is not clear what you wanted when they told you to bring the amp for repair. It seems that you did not give them a chance to repair it but as you say "rejected" amps. You can't reject something you already took possession of.
Also, it seems that you did not communicate well even repair return, so you may have pissed of the guy.
But then, you say you walked out of the premises?!? Why, I would not leave unless they gave me a receipt, and until police came.
Also, it is still not clear why and how you bought the equipment from a distributor and not a dealer?
Your hope is that they received court correspondence and just did not show up on court last time, you win by default. If they did not receive it and you do not have much of correspondence to show in the court it will be a mess, as usually is when shit hits the fan.
Good luck
Thanks for your continued interest. I do not want to disclose further info at this stage as the case is still pending but will let you know the result after the final Court Hearing. In England one is entitled to reject a faulty item for a full refund after a short period of time. At the last hearing the Judge told the defendant that he was not credible and her parting words to him was that he had the amplifier and the money so my prospects for a win look good but in Court cases one never knows until it is all over.
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