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In Reply to: RE: Let 's guess what transpired posted by TubeBuilder on June 01, 2012 at 07:57:13
In England under the Sale of Goods Act you can only sue the immediate supplier NSS Ltd not the manufacturer. I have exchanged many emails with the MD Mikal the top as you put it and he supports his service agent. As for putting the info on the web I see that it is already there includes all the info from my Audio Asylum posts. ,I do not know how this happens. Thanks for your support. Only approx 6 weeks before we go back to Court, it has already cost me over £500 in Court fees due to delaying tactics by NSS Ltd which I will get probably get back if I win my case.
Edits: 06/05/12 06/08/12Follow Ups:
I said I would advise all of the outcome. I do not want to malign Electrocompaniet as the EC1-MK5 is a very good sounding amplifier if you can live with the too bright blue power light which also flashes on & off in stand by mode. Unfortunately I have lost my Court Claim against NSS Ltd. With hindsight I should have let them repair it rather than insisting on an outright rejection as I am entitled to under UK Consumer law due to complete failure during first 10 days. As a long retired Hi-Fi manufacturer I was able to buy the amplifier at Trade price and could probably have sold it on. NSS Ltd have got my amplifier which they deny and as I have no receipt my claim was dismissed, however no order was made against me for costs.There has been a very long Court battle lasting approx I year due to IMO delaying tactics by NSS Ltd .They say they were unaware the amplifier had failed despite my informing them by recorded delivery mail & email. I originally obtained Judgement by Default but this was set aside because NSS Ltd claimed they had not received Court papers. At the first hearing the Judge said the service agent was not credible and Judge's last words to him before we left Court were you have the amplifier & the money. I immediately made application for a new hearing that has taken 5 months to come to Court., unfortunately a different Judge dismissed my case,when I protested because of the previous Judges comments she said nothing had been written down. So I have lost the amplifier which cost £1740 plus £500 in Court fees for being stupid enough to have left the amplifier at the service agents premises without getting a receipt.
Edits: 07/30/12 07/30/12 07/30/12
Something else you should all know about this company's products. My friend who's worked for decades as repair tech for the Australian importer of EC tells me that since being taken over by the new owners the number of faulty amps/CD players etc being returned has escalated dramatically . His employer was considering dropping the line last time I heard.
Edits: 07/30/12 07/30/12
All the above reminds me of something I really hate about the audioporn press. How often do we ready anything about the reliability of particular brands over time in their pages?
OK, we know they have to protect their advertising revenue but it still annoys me. I'm lucky in that a close friend works as an audio tech and has saved me making a lot of expensive and painful mistakes.
It's one reason many audio retailers don't want you to communicate directly with their technicians before putting your money down..
Edits: 07/30/12
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