 
|
Audio Asylum Thread Printer Get a view of an entire thread on one page |
For Sale Ads |
|
|
Audio Asylum Thread Printer Get a view of an entire thread on one page |
For Sale Ads |
108.24.52.176
In case anyone is thinking of purchasing these or any of the Denon closed headphones mine fell apart and there are issues with the stripped screws and kinks in the cable. Problem sent to Denon on 4/17 they have zero parts to replace them and cant supply a replacement headphone. I have to now wait another 4 weeks to get a check. Service is poor and if your warranty runs out good luck as you wont be able to replace the parts. The OEM is Fostex who have released the same driver in their new headphone and are charging 2K for them. I figured I would make everyone aware if you are thinking of buying the 2000,5000 or 7000 models. If you do buy the aftermarket warranty from the outside warranty companies because after one year you get nothing and sad but true there are no parts from Denon. These were one of my favorite headphones and sadly I wont have them again as its too risky to repurchase them now.
Edits: 05/16/12Follow Ups:
I don't know who you chose for Denon "authorized factory service" but my experience was 180 deg. opposite from yours.I used a company called PanurgyOEM in Rockaway, NJ to repair my broken AH-D7000's (right side swivel/hinge broke -- sadly, the one poorly designed part of those phones, IMO). They are an authorized Denon repair center, and have a special department that does nothing but headphone repairs. This pair was out of warranty, so the nonrefundable deposit/estimate was $29, applied to the total job. The grand total was $86.50 which included:
A kit of new hinge parts ordered directly from Denon $25.50
Labor $29 (from my deposit)
Materials $12.00 (packing materials, I think ;--)
and shipping/postage $20I had them back in my system exactly two weeks from the time I sent them (from Tucson) USPS Priority. I'd say it was one of my best audio-related service/repair experiences ever. Sorry yours wasn't as good, and I'm curious if you used the same company or someone else?
Edits: 05/17/12 05/18/12
problem here was the cable too with broken screws and Pangury decided it was cheapetr to replace them so they sent them to Denon and there are no replacement. In other words Panguiry screwed this one up consider yourself lucky. Problem if your drivers goes you wont be able to replace them plain and simple denon has no relationship anymore with Fostex who manufactured them
The screws came out on one side and I had to send them back. I think the screws were plastic.
The replacement pair have been fine.
But the contact with their customer service was horrible.
I also had a high-end universal player from them that kept breaking down. They refused to admit it was a faulty design even though my internet searches showed it to be a bad unit. They discontinued it without admitting any fault.
I'll never buy another Denon product.
after this experience it makes it hard to buy anything more from Denon and I still dont have my headphones or the check just bad business
... in the coming years, I would expect to see more and more of this kind of thing happening. Headphones are as important to young audiophiles of today as loudspeakers were to the audiophiles of yesterday. As newer and/or more advanced models continue to flood the "high end" headphone marketplace I think we will experience more and more of this kind of thing happening. Sorry to hear about your Denons. OTOH, I hope you are enjoying your new AKG headphones...
"He was one of those men who live in poverty so that their lines of questioning may continue." - John Steinbeck
Thanks sadly the Denon are gone but not making the mistake again. The AKG 550 is fantastic I will write some impressions. I just compared it to the Beyer T70 and the AKG550 spanks it pretty much everywhere. As for the Denon they are using OEM and not committed to headphones as much as there electronics and poor customer service still no money. LOL
That is really sad news. The screws can be replaced with full functionality but it's not pretty... My 2000's arrived broken. I am going to take care of my cable even more aggressively now. Very sad situation for a $1000 pair of phones, even the mid/$600 street price.
Thanks for sharing though, Frank!
My fix for (very small size hole) stripped threads, whether in wood or plastic, such as on the D7000, is to fill the holes with a tiny amount of superglue (use a sharp toothpick to get it well into the hole, plus the toothpick will leave a nice little 'guide hole')
Let the superglue set up (a minute is good) and then re-fasten the assembly. The screws should hold very well (and yet can still be removed if necessary.)
The issue I see are the driver, If they go then will Fostex sell you a replacement and at what cost since they decided to double the price
There are rumors these will be discontinued (or have been) and will be replaced with a model that is completely different.
It not a rumor it been verified by Denon to me they are discontinued and they wont have any more stock so basically your on your own the new ones look like crap and are open not closed
http://www.head-fi.org/t/612176/denon-officially-announces-its-new-headphones
that had nothing to do with servicing the d7k everyone knew the new ones would be coming. The issue is there is no repair parts for the old line and no support. I was lucky and got paid for anyone out of warranty good luck.
On several sites, people insisted that the discontinuation story wasn't confirmed. On innerfidelity.com, Tyll Hertsens published a detailed review (with measurements) of the DH7000 and learned from a reader a few days later that they were being discontinued. If anyone would know the pulse of the headphone industry, I suspect it would be Hertsens--and he didn't know (because Denon didn't tell him).
Yes, I understand, Frank, that the original issue raised on this thread was the problem with replacement parts.
Call Denon on NJ ask for sales and marketing they will tell you they are all discontinued and the new ones are and have been announced. Shoot Tyll an email he will tell you the same thing I am saying here ad I did get a check for the price I paid as they could not fix them nor could they replace them.
Frank, you seem to have misread my last message. Here's the sequence of events--
1. I posted in this thread on May 16 that the D7000's were rumored to be discontinued. I said "rumored" because there was nothing official yet.
2. You responded on May 16 that it was not a rumor, that Denon had confirmed the discontinuation of this model.
3. On May 29 I posted a link to a headfi post with pictures of the replacement model.
4. You responded on May 31, "that had nothing to do with servicing the d7k everyone knew the new ones would be coming."
5. Then next day, I posted a message contradicting your statement that "everyone knew the new ones were coming, noting among other things that Tyll had posted his review of the D7000 only to learn from a commenter that the phones were discontinued. He responded that he wished the Denon rep had told him that.
6. Your post from earlier today (6/3) seems to read as if you think I am disagreeing with the idea that the 7000s were discontinued: "Call Denon on NJ ask for sales and marketing they will tell you they are all discontinued... Shoot Tyll an email he will tell you the same thing I am saying here." Well, I don't need to email Tyll because, AS I ALREADY POSTED ON JUNE 1, Tyll published his review and THEN learned the 7000s were discontinued.
So have we got this sequence straight? It was a rumor at first, Tyll published a review, Tyll learned they had been discontinued, Denon then announced the discontinuation and displayed the replacement model. So now, now, now, everybody knows and it's official. Are we done here?
Wow, I'm sorry to hear that. These are GREAT headphones (the 7000's) requiring only a little felt lining inside the wood cup to soak up a bit of bass reverb inside the cup. I also rewired mine for balanced operation using Stefan AudioArt cable. I've had a LOT of headphones including AKG, Beyer Sony, Grado, Senn, etc. Haven't ever owned a pair of Stax, but did have a couple pairs of Koss stats way back.
I'll tell you, the only headphones I ever owned (and still do) that can hold their own against the AH-D7000's are my vintage Yamaha orthodynamics. IMO, they each do one thing just a leeetle bit better than the other ;~) The Denons have a (very small) edge in bass reproduction, while the Yammies have ( atiny bit) better mids. But at these levels, the differences are insignficant as far as I'm concerned.
Balanced is a great way to drive headphones, but IMO, this is true ONLY if you have a headphone amplifier which includes a feature similar to the 'Crossfeed' function in my Headroom Home Balanced Headphone Amp. This circuit eliminates the 'ping-pong' effect, which as someone noted, can be more intense when operating headphones in balanced mode.
My other headphone amp is a (single ended) tube unit, the well-known and fabulous sounding Melos SHA-1. So of course, I get a little nuts, because they each have their strengths. I'm keeping my eye out for a unit (new or vintage) that combines the sound of tubes with the realism of 'Crossfeed'. I might never listen to my MartinLogans again (yeah, right!)
Post a Followup:
| FAQ |
Post a Message! |
Forgot Password? |
|
||||||||||||||
|
||||||||||||||
This post is made possible by the generous support of people like you and our sponsors:
Top of Page ]
[ Contact Us ]
[ Support/Wish List ]
[ Copyright © 2025, Audio Asylum, all rights reserved ]
