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Tubes Asylum Questions about tubes and gear that glows. FAQ |
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Tubes Asylum Questions about tubes and gear that glows. FAQ |
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In Reply to: Re: reducing Paypal charges posted by audiodyssey on September 10, 2005 at 15:54:54:
I have shipped thousands of items via USPS, mostly priority and media mail, including a lot of pottery and glass. Every now and then we need to make a claim, and have never had a problem with them. We've used UPS a couple times, but they very quickly reached a breakage record in the double digits and we said never again. FedEx recently smashed up a well-packed Marantz 2385 and then tried to deny my insurance claim on the grounds that the item was not damaged. I took a bunch of pitures, explained that the tuning mechanism was binding up, and the right channel was dead. This was in addition to the clearly demolished wooden case. After nearly two months of wrangling I finally got back over $600 so I could take care of the buyer and the consignor who actually owned the thing. A nightmare from the get-go. My latest fiasco is with DHL. I sent a very large piece of art pottery that sold for $400 to a lady in VA. DHL apparently sent it to the wrong address. It's been about 6 weeks now and the claim is still "being processed". Stay tuned, I guess. I'm willing to give them a second chance if they come through on the claim. BTW, the same lady bought a second piece from us at the same time for $300. It was smaller, and went Priority Mail and she got that one just fine within a few days.A lot of people like to bitch about the USPS, but if my experience is any indicator they are the ONLY service in the US that can be counted on to deliver stuff to the right place, intact, and at least reasonably on time. They are one of the few who can be relied on to be reasonable and timely in resolving insurance claims. Prices are very competetive as well. USPS has never lost a single package I have sent--ever. I don't doubt you may have had a bad experience, and my one real complaint with them is that they are not consistent in their own rules for insurance. Some PO's will cover postage fees, some not. Some will do partial loss, others demand the entire contents of a box, even when only one little piece is broken and the rest is fine. These are local issues, and one could probably go up the food chain and resolve them if they wanted, but it would rarely be worth it. In any case, we have had zero problems of any kind with them for a couple years now. Not to question the validity of your experience, but I really bristle when people knock the PO as a lousy service. I think they're the best, hands down.
BTW original poster, if there's a shipping calculator on a listing page, you got nobody to blame for the surprise but yourself. You wouldn't believe how many emails we get from people asking questions that they wouldn't need to ask if they'd just read the damn listing. Another result of the same carelessness. We charge $1 to $5 for packing/handling, depending on the difficulty involved. That DHL box took almost an hour to pack--bubble-wrapped, double-boxed and peanuts/foam everywhere.
A good tip is to just not deal with anybody who has a feedback rating below 98% or so. If you really want the item, read back through the feedback files and try to discern the nature of the conflicts and judge how likely you are to run into problems. ASK QUESTIONS! Our feedback rating is near 3,000 now, 100% positive.
So there ;-). Better luck next time.
dh
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Follow Ups
- USPS - D Harvey 08:43:48 09/11/05 (0)
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