Shady Lane

Posted by mg16 (A) on February 03, 2022 at 09:58:43

Hi,
I ordered a Grado Prestige Gold3 phono cartridge from Acoustic Sounds on Jan. 11th.
They sent a Grado prestige Gold1 instead. I called them immediately and informed them that they did not send me what I ordered and paid for. They apologized,
and gave me some lame excuse about a problem in the warehouse.
It sounded like BS, so I asked for them to refund my $275 to my paypal upon return of the cartridge. I did so the very next day via Fedex.
They received it 3 days later,and signed for it. It was verified by my checking the tracking number.
It's now been over 3 weeks, and I have yet to receive my money back.
I called a week ago, and was told it takes 2 weeks to get your money back. Waited another week, and called them again. Today it seems the guy who handles returns is not around, and receptionist took my number to have him call me.
They have their cartridge back. I never took it out of its box. It said Gold 1 on the Grado box, so I immediately put it back in Acoustic sounds packing.
I upheld my end, but it seems they are taking their own good time to return my money. How hard is it for them to hit a few keystrokes and put my money back into my paypal?
Kinda pisses you off when you pay for something, receive not what you paid for, then get a hard time getting your money back.
I ordered the Gold3 from Audio Advisor, paid $275, and received a Gold3 within a few days.
Don't think I will order anything again from Acoustic Sounds.