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What should I do if I ordered a Revox B710-II cassette recorder from Canada (Canuckaudiomart) but its recording function does not work?
The parcel arrived quickly, was instantaneously released by the customs, then there was some delay during the processing stage, but then I finally received it.
The piece was packed very well but, as I said, it does not record. It was either damaged in transit or was sold in such a condition.
Initially, our correspondence went smoothly but then, when I reported the problem to the seller and offered to send it back, he answered "It's first time I see, when somebody does not know even how to connect RCA cables...it's excellent deck and was just out of service...read manual...and do according to it recording..."
"Read manual" implies "you are a fool...I don't want to discuss it any further..."
I reported this problem to Canuck Audio Mart moderators, they said I should report this problem using the Report This Ad function, which I did, but there is no result.
The seller did not respond to my several letters, and I believe he does not care whether I post a negative feedback or not.
His feedback is 95% positive, but before the purchase, he said he would not accept PayPal because he would not be protected that way. I trusted him and transferred money to his bank account. Am I "protected" now?
It was a good but very expensive lesson (US$ 1060).
What should I do now? Write him a new letter threatening to post a negative feedback and to contact relevant Canadian authorities? Or just contact these authorities, explain the situation and seek their assistance?
Any comments and recommendations will be appreciated.
Follow Ups:
That his/her account has been deleted. Suspicious?
It was probably deleted after my complaint to Canuck's admins. He sold several Revox and Studer cassette recorders worldwide and diappeared. I believe all of them looked cosmetically clean but did not function properly.
Ebay is good about that.
sorry to say but you misunderstood his communication. When a seller says I don't take paypal because I am not protected. He meant I don't take paypal with the equipment I sell that doesn't work because I am not protected from you getting your money back from me.
Of course when you offer to return it. He looks to insult you in the hope you will be provoked into retaliating in kind so he can feel a bit better about ripping you off. He will never take the deck back because it doesn't work thats why he sold it to you. If it was good he of sold to one of hîs friends or locally. He sold it online because he needed the protection to rob you.
My advice leave him negative feedback. Not right away. Think about for a few days how to word it the most effectively you can to warn other sellers. Image what lie he will tell to discredit your warning and optimize your feedback accordingly. Its good to mention how insulting he was. Nobody wants to deal with a crook that has to insult you after he rips you off to feel better about him self.
forget any recourse of justice your never going to get any. Only more grief. Never trust anyone online. If you want to buy something online use ebay and paypal.
yes sellers get ripped off all the time by buyers on ebay and don't want to take paypal. I have a pair of phy km30 I had in there boxes in storage for years because I live in small town without audio ppl. You can never buy or sell anything on ebay you cant afford to lose because your gambling every time. cops are not interested in retrieving any money other then their own(fines) or insurance company's money.
sorry dude you judged the guy by your standards. big mistake.He is a scumbag .
You should have read the entire thread before you posted. The problem was caused in shipping and has been easily corrected. Nice knee-jerk reaction though.
Prehistoric 4-Channel Lizard
"The problem was caused in shipping and has been easily corrected. "
But the seller is a rude, unhelpful jerk. That hasn't been corrected.
--------------------------
Buy Chinese. Bury freedom.
If it did break while in transit, then it is not fraud.
I suggest you get over you 'indignity' and just get it fixed.
Your claiming it was fraud just make YOU look bad.
I have no connection to the seller, nor do I know him.I just know when I read nonsense.
I could easily see where your inflammatory statements would make anyone just ignore you...
My judgement: something went wrong in transit. oops. so get it fixed. Whining about it is counterproductive.
And 'if' you had been polite and just asked to share the cost to get it operating again.. I bet it would have worked out.
Instead of being obdurate and angry.
Or your opinions.
Here is my belated response to "I could easily see where your inflammatory statements would make anyone just ignore you...":
I eventually brought the tape recorder to a tech and it works now.
The tech said that the pinch roller was completely warn out (while the seller, Andrey Tiurpenko, claimed that it was new). There were other signs that the unit was molested. It could not have been done in transit.
Polite, you said? I may sound indignant but I am always polite. I described a similar situation with a seller from England. The fact is that both the CDP received from England and my cassette recorder did not work. But the sellers' approach is quite different.
In my case, the seller was just unwilling to cooperate, and not because I was "impolite"...A negative feedback, even a single one (but actually, the second one) would spoil his reputation and he won't be able to sell anything at all worth of thousands of $$$ if I proceed with it...But I am still waiting...Isn't it wise to consider all pros and cons of paying a repair compensation against receiving a negative feedback? It's odd...
His feedback is at 95% but how many transactions total?
I saw 5 or 6, maybe more, but transactions were presented for a limited period.
Hopefully you've saved his messages especially the one where he won't take paypal,start a eBay claim !! send them all the messages maybe they can help as they tend to side with the buyer.
I did save his messages but I purchased the item directly from him, not through e-bay... He is a regular user of Canuckaudiomart and Audiogon. I will try to contact the Canadian Anti-fraud Center (CAFC), but they may require a screenshot of our correspondence (which I have prepared), bank transfer confirmation, etc...
Well, I won't say "always use PayPal" as a buyer. Ooops. Sorry. :)
You received the unit in a non-functioning condition. I mean what good is a tape recorder that won't record? You appear to have reported it to the seller upon receipt, so for the seller just to dismiss it (and you) is totally improper regardless of any other factor. Unfortunately, it doesn't look like the seller is willing to help resolve the situation, and leaving him a negative feedback (while certainly justified at this point, in my opinion) will only guarantee he won't help any further.
My suggestion would be to see if you can find a repair shop to take a look at it. It could be something very simple like a wire connection that came loose during shipment. Or maybe there's something fried inside that would indicate it was in that condition prior to the sale (in which you *could* have an actionable fraud case). If you can find someone to do look at it, see what the repair cost is (assuming it's not huge money) and then ask the seller to split the cost with you. You may be out another hundred or so to have it checked out, but that's better than $1k totally down the toilet. If the seller agrees to help with the repair cost, then I (personally) would just not leave any feedback at all. If he refuses, then leave the negative, and possibly take it further if warranted.
I finally got a reply:
"I do not know, what happened to your deck during shipping, but technician said - it's should be fine...
[then follow the pics]
Anyway - you got a good deal and paid much less then I sold them on Ebay...1200$ and 1300$...so you have enough money to care about any problems...
To sell decks is not easy, as they are very sensitive electronics to shipping...
Cheers,
Andrey."
!!!
I wrote a letter to him telling that though I am fully entitled to post a negative feedback in this situation, I still hope that we will be able to resolve this problem n amicably, and specified the approximate cost of repair.
Silence. No response...
In transit or not, it's hard to prove. The seller should cooperate instead of saying "read the manual..." It does not do him favor. His post-sale behavior is improper and is comparable to fraud.
I know an English seller from whom I purchased twice. He told me the story - he sold the perfectly working Philips CD player to Russia, but the buyer claimed that it didn't work and needed repair. The seller told him to bring the player to a tech and promised to reimburse the cost of repair, which he did. This is what I call excellent post-sale service. Period.
It tells me not to sell and ship anything to Russia ... especially if PayPal is involved. Thanks for the warning.
Prehistoric 4-Channel Lizard
Edits: 07/01/17
PayPal was not involved. It was a bank transfer. But the problem was solved - quite unexpectedly for me. I opened the top cover and noticed that two PCBs got displaced (came out of their slots). I put them in place, closed the cover, tried to record...And it works! Luckily, nothing was damaged. I am going to inform the seller. His only fault was ignoring my letters.
Now it is evident the PCPs were displaced due to mishandling in transit.
Re shipping to Russia - it could have happened to anyone whether he is Russian or not, though Russian Post is something special...
Don't you feel badly that you called the seller a scammer? I was serious in my previous post. I won't ever sell to anyone in Russia. This has been a good lesson, and I wasn't even involved. Thank you for that.Now, didn't you say that you took it to a service guy and he told you that he couldn't find the problem? If so, how could he overlook such an obvious thing? ... or did you exaggerate a bit for effect.
Prehistoric 4-Channel Lizard
Edits: 07/01/17
My belated answer: no, I don't feel bad. I brought the unit to a tech because it started to chew tapes. After more than a one-month investigation, the tech partially restored its operation but demonstrated that the pinch roller was worn out(while the seller claimed that the new pinch roller (or whatever is its name) had been installed), elements of the tape-driving mechanism were displaced, etc. etc. He said that in order to ensure its proper functioning, he had to depress the roller downwards because it does not affect playback or recording process. End of story.
I did not bring it to a tech, but a guy who used to be a tech before, came to my place for other business. I asked him to have a look at the deck and just to express his opinion. He played with various connections but it didn't help. It did not occur to him to open the cover.
My conclusion: I don't think that the seller deliberately sold me a faulty deck. Perhaps, he did not check it properly but relied on assurances of his tech who serviced and upgraded the deck.
Another possibility is that the deck was mishandled in transit or was abused by careless postal or other personnel during the "processing" stage. It's all in the past and does not matter now.
It's up to you whether to sell to Russia or not, and I will try not to buy anything from abroad for my own reasons.
I completely disagree with your statement....nothing but red flags from the seller.Feedback 95%? won't accept paypal on eBay? Shoulda stayed clear from this guy.
Yes, it was my fault - I trusted him too easily and learned a lesson (a rather expensive one). Every honest person should be willing to settle the problem amicably and receive a positive feedback from the satisfied customer. Even if the unit was damaged in transit...
By the way, he did not make a comment on my observation about a prominent scratch on the top cover, thus indirectly admitting that the scratch did exist before shipping.
The problem has been solved - I opened the lid and saw two displaced PCBs. I put them in place, tried to make a test recording, and it works! The box was obviously mishandled during shipment, which caused this problem. Luckily, nothing was damaged. I wrote a letter to the seller...
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