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In Reply to: RE: Audiogon Buyer has an Issue With my old Benchmark posted by jaydacus on January 22, 2011 at 22:42:16
Just ask him to send it to Benchmark for checkup. If they find it is ok goes to him, with a bill, if not goes to you, you pay for it, and refund is in order.
Follow Ups:
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reelsmith's axiom: Its going to be used equipment when I sell it, so it may as well be used equipment when I buy it.
So the plot thickens. Today I received this "I am forwarding this email that I originally sent on 1/22. You have not replied, and I hope you have been away and therefore unable to answer. I will give it one more try before I notify Audiogon & PayPal.
I also want to apologize for blaming the Benchmark for the squeal - I discovered two days ago that I had a bad interconnect causing the squeal, NOT the Benchmark. But this still leaves the hum problem that I am unable to solve.
Please reply in the next 48 hours. After the deadline, I will contact Audiogon & Paypal as to how to solve the situation."
So this time I responded and let him know that I did not mention a free in home trial in my listing and I cannot be held responsible for user error. The fact that he was connecting and wiggling wires with both his amp and the DAC on tells me that I'm dealing with a novice.
"Idiocracy" had it all wrong. We'll be there way sooner then 500 years!
He can not force money back since it is not e-bay transaction.
And e-mail trail shows that he does not know what he is doing.
Be polite in responses and explain that systems hum due to various reasons, mostly due to ground issues, that, incidently, is quite commonly tied to cables. Offer to lead him through proper system connection.
Ask him to explain his system, including cables, as to send the photos, so that you can help.
Since he had bad cables, he probably still has them.
If he refuses, you have upper hand, resort to my option number one, ask him to send it to manufacturer for checkup.
He refuses, you are of the hook.
Audiogon transaction completed.
He must have fixed it or at least decided that any issues he was having were a result of user error.
Either way. I'm done.
"Idiocracy" had it all wrong. We'll be there way sooner then 500 years!
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