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This is true -- so there's a balance...

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Doug Schneider

In Reply to: RE: Review samples sometimes get damaged in transit posted by Brian H P on July 10, 2023 at 15:33:40

What you're saying is 100% true -- things get damaged. Hell, things just happen.

I think there's a balance to be struck. We never show the reviewer the measurements -- and they're either done before (preferably, actually) or after (which often happens).

If they're done before and we recognize a problem -- something's broken or malfunctioning -- at that point, we can flag it and deal with it. It's only fair to the manufacturer, and why would we have the reviewer deal with a broken product.

If it happens after, what we'll typically do is assess what happened, get it fixed if it's broken, then ship it back to the reviewer and ask that person to listen again.

But, if in the measurements, we simply see a peculiarity -- nothing broken, just a characteristics -- then we'll carry on.

So, like I said, there's a balance to be struck between a proper review and fairness because as we know, stuff happens.

Doug Schneider
SoundStage!

Follow Ups:

RE: This is true -- so there's a balance... - mark.korda@myfairpoint.net 11:50:37 07/14/23 (1)
Hi, What I found weird is the last paragraph from John Atkinson.He mentioned that very tight tube sockets may have led to a solder lifting on the circuit board. Didn't the review team look under the hood? The circuit board in a tube amp might scare off some buyers, like the old Heathkits that tried that.Output tubes on solder tracers,if that's the word. Wouldn't curiosity make any of you want to look inside to have a look-see? From what I have learned about point to point vs. circuit board wiring is that if the power tubes are on solder tracers maybe you should keep looking. Take care....Mark Korda
- RE: This is true -- so there's a balance... - Doug Schneider 13:54:17 07/14/23 (0)
  Well, I can only say what we would've done.
  
  Had we thought something might be broken, we would've opened it up if it were any easy component to open up and/or contact the company to get it opened up and then simply looked.
  
  If there a breakage occurred, we would've gotten it repaired whatever way the company suggested to get it repaired. We would've also tried to determined if it was broken before or after the reviewer had it.
  
  If it was broken before the reviewer got it, we would measure it, make sure it's all OK, then send it back to the reviewer. We would also do that if there were some uncertainty as to when it was broken. After all, it's only a shipping charge. But if we were 100% sure it happened after the reviewer had it, we'd measure it and that would be that.
  
  Like I said, there's striking a balanced. That is how we strike that balance.
  
  Doug
  SoundStage!

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