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General Asylum General audio topics that don't fit into specific categories. |
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General Asylum General audio topics that don't fit into specific categories. |
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In Reply to: Situation with an audio dealer - opinions wanted posted by Plinko on May 2, 2007 at 13:41:14:
Plinko,This is kind of hard to answer because there are just so many variables.
First, I think it does not make much sense to hang up on a customer when you have an 80%+ chance of closing. But that is just me, maybe he does not need the business or is wealthy from a previous life - who knows. It's generally a bad idea to hang up on customers.
I assume this was a mail order deal& the product was new, so my preceeding responses are based on that assumption.
Once the product is opened and pluged in, it is technically used and a dealer should sell it as such. If you return it, then the restocking fee covers the delta between new and used price. If you were local, you would demo the unit to make your decision. However, when you buy over the phone - you pretty much accept the risk of not liking it and then selling it yourself IMHO.
Some dealers do offer a return on over the phone deals, and if its an option go with one that does. However, in all fairness I do not expect a return policy on mail order. (Unless it's wires or factory direct)
Generally, I do expect some level of a discount off retail in most cases and I would have taken that route as opposed to the restocking fee.
In Summary - I don't agree with the dealer hanging up on you, but think a restocking fee for a return is fairly reasonable. In retrospect, if the dealer hung up on you then he really did not need your business - find one who does and you both win!
Regards,
MH
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- Re: Situation with an audio dealer - opinions wanted - groove 18:03:53 05/02/07 (0)
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