RE: Charge error for AA donation

Asylum Feedback/Support

Audio Asylum feedback, support and feature wish list.

In Reply to: Charge error for AA donation posted by JerryD6 on December 30, 2018 at 07:54:40:

My apologies. Our process is manual and we batch all the charges and updates to various files like the Support page. In this case. I screwed up and failed to move the contribution from pending and to update the contributor log.

I checked our cc processing logs and you were the only one affected.

How would you like to resolve this? I can either refund the last charge or extend your membership another year.

Sorry,

-Rod

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Kimber Kable

Follow Ups Full Thread

Topic - Charge error for AA donation - JerryD6 07:54:40 12/30/18 (3)

RE: Charge error for AA donation - Rod M 10:55:34 12/30/18 (2)

RE: Charge error for AA donation - JerryD6 12:18:00 12/30/18 (1)

Done (mt) - Rod M 12:43:18 12/30/18 (0)

Follow Ups

RE: Charge error for AA donation - Rod M 10:55:34 12/30/18 (2)

RE: Charge error for AA donation - JerryD6 12:18:00 12/30/18 (1)

Done (mt) - Rod M 12:43:18 12/30/18 (0)

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