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The salesperson at the W. Broadway store, J.P., waved the admin fee for an 18 month payment plan. Good for him. When I took my bill in to the Burnaby store to get a refund, because the price had dropped within the 30 day period, they added the fee back in. It seems to me that they do not have a legal right to alter the previous invoice except to indicate a lower price. The salesperson, who made a complicated, and mostly self-serving rationale for this, was Jesse.
To clarify, I took the bill to the Burnaby store because it was during a telephone call with Jesse that I found out about the new price, and he said that, as it was closer to where I live, it was ok to process the paperwork there.
Also, to be fair, every other aspect of my experience at either store wss completely satisfactory.
Any thoughts?
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