Shady Lane

Re: "Many people have reported good luck with DHL."...

70.17.92.253

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In Reply to: RE: agreed, they just hope you will go away and forget the $$$. nt posted by Zero Cool on June 24, 2008 at 06:00:11

My only experience with DHL was a nightmare. Expecting a Next Day shipment of a replacement computer part, I waited for three days before contacting DHL to inquire about its status. I found it it had been delivered to the wrong address, directly across the street from my own, and the resident manager had notified DHL that there was no one by that name living there.

Instead of double-checking the address and crossing the street to re-deliver the item, DHL returned it to the local warehouse. I was assured by the DHL rep that it would be delivered the next day. On each of the next twelve days, I was told the very same thing, and what made things worse was that DHL could not or would not give me the phone number for the local station. Finally, on the thirteenth day, they relented, and I called and spoke to a barely intelligible woman who said it would be delivered TOMORROW. Forget, I said, I've already received a replacement for the shipment, the computer manufacturer having graciously sent another, at no charge. DHL agreed to return the first shipment to the shipper.

Two days later, the ORIGINAL shipment showed up at my door.

DHL? No,thanks.

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