American Musical Supply

Pro Audio Asylum

Pro studio recording equipment and music production/industry.

I've had the following issues with them over time:
- misrepresented the condition of the items they sent: their definition of B-stock was the equivalent of a used item, not in the original box, with cosmetic blemishes; sort of like a 7/10 on Audiogon
- sneaky return policy--beware because you may have to pay freight back for a defective item they send to you, and to fix a box in poor condition that UPS will not accept
- they take weeks to send out return labels, then they tell you that you took too long to return an item and won't provide a refund, so you have to fight to get your money back
- they took weeks to process a refund and then only credited a lower amount, after many calls and emails they recognized their mistake
- their customer service representatives have frequently been curt and rude, even when they were the party at fault

This is probably the worst internet vendor I have ever encountered in years of making thousandsof dollars in purchases over the internet.

"The Audio Asylum is a free,
independent resource"

This post is made possible by the generous support of people like you and our sponsors:

Atma-Sphere Music Systems, Inc.

Topic - American Musical Supply - hexenboden 09:20:41 06/07/06 (3)

Re: American Musical Supply - pg 17:55:12 06/09/06 (2)

zzSounds is great - hexenboden 06:41:53 06/17/06 (1)

Re: zzSounds is great - DMW 08:49:05 06/24/06 (0)

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