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In Reply to: What's Going On With Welborne Labs? posted by SRMcGee on May 11, 2007 at 08:13:29:
I would make a general comment about small manufacturers, like Welbourne or myself, so as to clear the air.
First, small manufacturers are sometimes flaky. This is often because they do not have droves of minions who are in charge of specific tasks. Sometimes they will overlook something, and a customer, who otherwise might be very happy with the final product, might get really offended and will BADMOUTH the small manufacturer on the internet.
For example, years ago, I did a repair-upgrade of a Vendetta phono preamp and I returned it, without a RECEIPT. The customer later asked me for a reciept, but I didn't have a receipt book, so I ignored his request, feeling that his cancelled check was adequate. I never seemed to hear the end of it!
Please folks, I realize that you don't have to continue to buy from a specific small manufacturer, but do you endlessly have to badmouth them, without any defense offered from the other side? It sounds pretty 'henhouse' to me.
Follow Ups:
Welborne charged my credit card 3 months ago. But up to now, I received nothing from them. I have been keeping contacting them for one month, through e-mails. But not even a reply was received. Therefore, I have the same question to ask Welborne. And I do really hope it's just a mistake.
here is my order no.:# 1951-6815-7371
I know it could be possible that my e-mails were blocked somewhere by the spamfilters. So please, if Welborne see this post, reply to me.
Just type one up in any text program: date of purchase/work done, price paid, item purchased or work done. And email it out. Couldn't be easier!
.
...is clearly not customer-oriented. Providing a receipt is an extremely simple thing to do (a couple of minutes?) and I'm amazed that there are manufacturers out there that find providing a receipt to be somehow beneath them. (You don't need a "receipt book", they have these things called "computers" now that make such tasks quick and easy.) To not even respond to the customer is just rude.Of course it is up to the customer to decide whether the benefits of doing business with a particular manufacturer outweigh the manufacturer's cavalier attitude towards customer care. Maybe what some manufacturer does is so wonderful and unique that customers will choose to put up with unprofessional service. After reading the messages below, I would never buy a Curl product, regardless of how it sounded. There are too many other fine amps out there from companies that treat customers right.
In any case, forums like this are useful in educating customers about what they may expect from different companies, so we can all make informed choices according to our own priorities.
I was not MANUFACTURING units, I just repaired and upgraded an older design. I work out of my apartment. I was not set up as a business at the time.
First line of your post:"I would make a general comment about small manufacturers, like Welbourne or myself, so as to clear the air."
Not that it really matters. If you were being paid for your efforts, whether for a product (amp) or a service (repair), IMO the customer was within his rights to request a receipt - and to expect a response to an inquiry. Again, just my $0.02.
He cancelled the payment. So he was not paid for the work, so no reciept can be issued - no money changed hands.In these cases a compliments slip normally suffices, and JC freely confesses that he was not set up as a business at that point i.e. he was at the start of the learning curve in some respects.
Owen
no text
John,You should look at it this way. If you provide a reciept it will save a later phone call when this customer goes to sell the unit. He will have documentation on the work done to the unit, and the future buyer will not have to call you to confirm that the upgrade was done on the unit.
Johnny
Good point, receipt on request next time. I even now own a receipt book!
John:I'm afraid this thread is slowly (and perhaps unintentionally) being hijacked. I do understand that small vendors often operate on the very edge of profitability. And it isn't my intention to slur someone for a one-time mistake; heaven knows I'm only human and screw up often enough myself. I posted the question about Ron Welborne because my most recent experience with him seemed uncharacteristic, given that I've had many positive dealings with Welborne Labs. However, this latest transaction did not go well. Ron has ignored a succession of polite inquiries sent over the past month. I feel abandoned and, regarding the discount I earned but never received, ripped-off. The comments from the folks at Cardas only confirmed my latest experience -- something's not right at Welborne Labs.
And frankly, under the circumstances, I think posting my message was the reasonable, DIY community-friendly thing to do.
I also urge Ron Welborne to respond. If he were to step up and correct this small matter, I would be more than happy to acknowledge its resolution.
Regards,
Scott
Welbourne charged my credit card weeks before he shipped my amp kit that was missing 40% of its parts. And he never sent all the parts.I think the way to break welbourne is to order things from him and then tell him nothing was in the box and have him send more. He is too out of it to know the difference.
I would never buy from you or trust your word from this point on.
I doubt that you could afford what I actually manufacture myself, in any case.
... makes unsuspecting reader think bad about that company, which doesn't have anything to do with it, or with you.
You are being a HARDASS, carcass.
when the other side cann't defend the indefensible?
Why don't you get with him and tell him he is making you small guys look bad.
and I have read good things about CTC and Vendetta, but you have just lost all credibility with me.
That's OK. I don't do well with Bozos, in any case.
You should definitely be in PR.;-)
I have to respectfully disagree with you, Mr. Curl. I understand your "one man band" position, and realize it must be difficult to keep track of everything when running a business by yourself.And if I read one post, from one guy, who complained that he asked for a receipt and didn't get it, I'd ignore it. Even if it was one guy who had worse things to say I'd still understand it was only one guy. But when the floodgates open like this, and so many people have had bad experiences, I'm happy to hear about it. Otherwise, how would I know? Welbourne's site doesn't have an eBay like "feedback" section. I wouldn't expect them to.
These posts serve as a consumer service, and I for one am saying "Thank You!" to my fellow Inmates. I'll keep giving my business to Parts Connexion instead. I've had nothing but great experiences with them.
m
Well Tom, you ought to see me on a BAD DAY! ;-)
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